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Shipping & Returns.
We post every order free on the island of Mauritius.
Here is how it works, and what to do if something is not right.
Free
Postage on the island
of Mauritius
2 to 4 days
Usual arrival time, business days
48 hours
To report a problem or request a return
Free postage.
We post every order free of charge, anywhere on the island of Mauritius. Postage to Rodrigues is charged separately, as explained below.
How long it takes.
Once we confirm your order, we post your books as soon as possible. Parcels usually arrive within 2 to 4 business days, excluding Sundays and public holidays. Need it sooner? Message us about expedited postage, available for an additional fee.
Shipping to Rodrigues.
We also send parcels to Rodrigues, by air. Postage to Rodrigues costs an additional Rs 75 per book, so an order of three books has Rs 225 of extra postage. Parcels to Rodrigues take at least 1 week to arrive, and can take longer when air cargo space is limited, especially at busy times.
Pre-orders.
Pre-ordered books usually reach us in about 4 weeks. If your book is delayed by our supplier, it will come in our next cargo, which adds another 4 weeks. If we still have not received it by then, we will let you know, cancel your pre-order and refund the full amount.
Changing or cancelling an order.
You can change or cancel your order as long as we have not posted it yet. Message us as soon as possible with your order number. Once an order has been posted, it can no longer be changed or cancelled, but you can still return books as explained below.
Tracking your parcel.
Every time we post an order, we email you a shipping confirmation with a tracking number. It usually starts with DP and ends with MU, for example DP000000000MU. Use it to follow your parcel on the Mauritius Post tracking page. If the email has not arrived, check your spam folder, then message us.
Track your parcel ›
Your address and phone number.
Please check your address carefully at checkout, and give us a phone number you use, so Mauritius Post can reach you by SMS. We are not responsible for parcels sent to an incorrect or incomplete address, or for notices missed because of a wrong phone number, so please double-check both before you order.
Sending a gift.
Ordering a book for someone else? Just enter the recipient's name and address in the shipping details instead of your own, and we will post it straight to them. Use their phone number too, so they receive the SMS from Mauritius Post.
Receiving your books.
We send every parcel with Mauritius Post. Most customers are asked to collect their parcel from their local post office, usually by SMS or a notice, though Mauritius Post may sometimes deliver it to your address. This is decided by the post office, not by us, so please keep an eye on your phone and mailbox after your order has been posted.
Parcels not collected.
If a parcel is not collected, Mauritius Post returns it to us. We can post it to you again for an additional Rs 75. Parcels returned to us because they were not collected cannot be refunded, so please collect your parcel as soon as you are notified.
Damaged or incorrect books.
If your book arrives damaged, or is not the one you ordered, contact us within 48 hours of receiving your order. We will arrange a return or exchange at no cost to you. Your order number and a photo, if you can, help us sort it out faster.
Refunds.
Whatever the reason, such as a cancelled order or a pre-order we could not fulfil, any approved refund is paid to your bank account within 1 to 2 days.
If your parcel seems lost.
If your tracking shows no movement for several days, or your parcel has not arrived within the times above, message us with your tracking number and we will do our best to help trace it with Mauritius Post.
Busy periods and delays.
Arrival times depend on Mauritius Post, so a parcel may occasionally arrive later than expected. During festive seasons and other busy periods, parcels can take a little longer to reach you. We cannot control these delays, but if your parcel seems late, message us and we will do our best to help.
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